Refund policy

Returns Due to the nature of food products, we can only accept returns of olive oil that is unopened, unused, and in its original packaging. If the seal is broken, the bottle has been opened, or the product has been used, we cannot accept a return for health and safety reasons.

Damaged or Incorrect Items If your olive oil arrives damaged, leaking, or you receive the wrong product, please contact us within 7 days of delivery with a photo of the issue. We will replace the item or offer a refund.

Quality Concerns If you believe the olive oil is defective or not as described, contact us immediately. We may request photos or a description of the issue to assess the problem. If the product is faulty, we will provide a replacement or refund.

Returns Shipping Approved returns must be sent back in secure packaging to prevent damage during transport. Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrect.

Refunds Refunds are issued to the original payment method once the returned product has been received and inspected. Please allow up to 7 business days for processing.

Non‑Returnable Items For safety and hygiene reasons, we cannot accept returns of:

• opened bottles

• used products

• products without original packaging

• items purchased more than 30 days ago